Service Delivery Expectations

As an important Service Delivery Directorate, we promise that we will strive to:
Be responsive:
Responding quickly and effectively to your needs.Our customers come first; that’s why you are supported by a dedicated ICT Support Services team who ensure we respond quickly and effectively to all your ICT queries.
Be local:
Providing you with local expertise.Our ICT staff collaborate across our Schools, Departments and Campuses and combine their local knowledge, system experience and technical skills to provide support services that improve the learning as well as teaching experience at Kenyatta University.
Be better :
Striving to provide the best support services.We are committed to continuous improvement by supporting all of our staff and students to innovate. ICT works closely with our customers to improve existing services and develop new, market leading products and services.

Download Service Delivery Charter